QUICK OVERVIEW

Filing an insurance claim can be a complex and stressful experience, both for claimants navigating forms and coverage details and for brokers managing multiple claims with scattered tools.

To improve efficiency and reduce frustration, the CAA Claimant Portal and Broker Experience Center were designed to help users navigate the claims process with ease, clarity, and confidence, while significantly reducing the volume of emails and calls to CAA’s support centers.

For claimants, the redesigned First Notice of Loss (FNOL) experience offers guided steps, real-time claim tracking, and mobile-first accessibility, reducing reliance on call centers. For brokers, a new centralized dashboard consolidates key tools, simplifies workflows, and enhances visibility into claim statuses, improving overall efficiency.

This scalable, accessible solution empowers users, streamlines processes, and reinforces CAA’s reputation for providing seamless, stress-free service.